Refunds & cancellations

Last updated 29 October 2026

Every print is made to order, so refunds work as follows.

Full refund

• You cancel before we start printing.
• We can't print your file, or we decline the order.
• The part arrives broken, or doesn't match the file, material or colour you ordered. Tell us within 3 days of receiving it, with photos.

No refund

• Once printing has started, unless the problem is our fault.
• For design problems in your file, such as parts that don't fit together or walls too thin to be strong.
• For normal FDM marks: layer lines, small support marks and minor colour differences.

Reprints

If a print fails because of us, we'll reprint it free, or refund you if you prefer.

How refunds are paid

Refunds go back by the method you paid with (usually UPI), within 5–7 working days of approval. To ask for a refund or cancel, WhatsApp or call +91 79778 49136, or email hello@example.com, with your order number.